Skills Course

Communication Skills

Effective communication is a basic requirement for the achievement of organisational goals.
Where there is effective communication, people experience fewer misunderstandings, employee
morale is better, strategy is clear to all, and each person understands where they fit in.

Individual & group bookings

Classroom-based

Available online

1-day

The course has five (5) modules including a “Test your knowledge” assessment at the end of each module:

✓ Module 1: The communication process

✓ Module 2: Consequences of poor communication

✓ Module 3: Barriers to communication

✓ Module 4: Strategies to improve communication skills

✓ Module 5: Building workplace relationships

At the end of this course learners will have a better understanding of:

✓ The communication process

✓ The difference between direct and indirect communication

✓ Attitudes towards communication

✓ Asking questions, probing for information by using paraphrasing techniques

✓ Building relationships to create and authentic communication experience

The course has been designed especially for individuals who are client facing, provide customer service, lead teams, or regularly engage in interactions where effective communication is required.

The course includes a final assessment test as follows:

Multiple choice questions (x25)

Pass mark 70%

Learners have unlimited attempts

A certificate issued upon passing the assessment

31 Princess of Wales Terrace

Parktown

Johannesburg

2193

GPS : -26.1779738, 28.0464528

CONTACT: Mr Bradley Aigner

EMAIL: bradley@thirdstream.co.za

TELEPHONE: 082 600 8401

145 Prince Road

Durban

4091

GPS : -29.8670195, 31.0412389

CONTACT: Ms Raylene Eksteen

EMAIL: raylene@thirdstream.co.za

TELEPHONE: 031 275 0410

Skills Course

Communication Skills

Effective communication is a basic requirement for the achievement of organisational goals.
Where there is effective communication, people experience fewer misunderstandings, employee
morale is better, strategy is clear to all, and each person understands where they fit in.

Individual & group bookings

Classroom-based

Available online

1-day

The course has five (5) modules including a “Test your knowledge” assessment at the end of each module:

✓ Module 1: The communication process

✓ Module 2: Consequences of poor communication

✓ Module 3: Barriers to communication

✓ Module 4: Strategies to improve communication skills

✓ Module 5: Building workplace relationships

At the end of this course learners will have a better understanding of:

✓ The difference between direct and indirect communication

✓ Attitudes towards communication

✓ Asking questions, probing for information by using paraphrasing techniques

✓ Building relationships to create and authentic communication experience

The course includes a final assessment test as follows:

A certificate issued upon passing the assessment

Johannesburg Head Office

Durban Hub

Skills Course

Communication Skills

Effective communication is a basic requirement for the achievement of organisational goals. Where there is effective communication, people experience fewer misunderstandings, employeemorale is better, strategy is clear to all, and each person understands where they fit in.

Individual & group bookings

Classroom-based

Available online

1-day

The course has five (5) modules including a “Test your knowledge” assessment at the end of each module:

✓ Module 1: The communication process

✓ Module 2: Consequences of poor communication

✓ Module 3: Barriers to communication

✓ Module 4: Strategies to improve communication skills

✓ Module 5: Building workplace relationships

At the end of this course learners will have a better understanding of:

✓ The difference between direct and indirect communication

✓ Attitudes towards communication

✓ Asking questions, probing for information by using paraphrasing techniques

✓ Building relationships to create and authentic communication experience

The course includes a final assessment test as follows:

A certificate issued upon passing the assessment

Johannesburg Head Office

Durban Hub

Effective communication is a basic requirement for the achievement of organisational goals.
Where there is effective communication, people experience fewer misunderstandings, employee
morale is better, strategy is clear to all, and each person understands where they fit in.